Reviews
It is truly an administrator's handbook.
Pearce's book lives up to its billing as a complete guide for senior living communities. Any organization contemplating entering the senior living market should read this book to fully understand all the specifics and issues of delivering senior housing. Pearce's guide is readable, well organized, and filled with relevant information.
This in-the-trenches approach to the administration and marketing of assisted living, congregate and continuing care communities is quite valuable for both the novice administrator who is looking for guidance, as well as the experienced practitioners who will find validation in their approach.
A welcome text for operators, executive directors, and department heads. Pearce presents important operational issues and follows up with useful discussion of approaches to dealing with them.
Book Details
Foreword, by Jim Moore
Acknowledgments
Part I: Administration
1. Introduction
2. Financial Principles
3. Management and Human Resources
4. Safety, Risk Management, and Privacy
Part II: President Services
5
Foreword, by Jim Moore
Acknowledgments
Part I: Administration
1. Introduction
2. Financial Principles
3. Management and Human Resources
4. Safety, Risk Management, and Privacy
Part II: President Services
5. Concierge and Reception
6. Resident Relations and Health
7. Transportation
8. Activities and Enrichment
9. Food and Beverage Service
10. Dining Services
11. Housekeeping
12. Laundry
13. Maintenance and Capital Improvements
Part III: Marketing and Sales
14. Marketing
15. Sales
16. Coordinating the Move
17. Managing Turnoever: Operating and Marketing Stabilized Communities
Part IV: Other
18. Personal Care
19. Caring for People with Memory Impairment
20. Architectural Design Considerations
Appendixes
A. Fifty Questions Frequently Asked by Residents and Families
B. The Development Process
C. Operations Audit
D. Financing Options
E. Critical-Path Tasks for Preopening
Index