Employment Opportunities

Accounting Assistant

To process all payments for the journals subscriptions department, both check and wire transfers.

Primary Duties and Responsibilities

  • Duties include verifying payments.
  • Preparing bank deposits.
  • Resolving payment problems.
  • Coding orders for data entry.
  • Process and running of J invoices.
  • Corresponding with customers payment issues.
  • Process and submit refunds to JHUP system.
  • Contacts are customers, banks, the Press accounting office, plus university accounting offices.
  • Action is independent within well-defined procedures and policies.

Qualifications

Machines and/or Equipment Used on the Job, Include % of Time Used:

  • Calculator.
  • Typewriter.
  • PC with access to various databases.

 Minimum Requirements for the Position:

Education: 

  • High School Diploma or GED required.

 Related Work Experience:

  • Six months related experience required.
Click here to apply for this position

Inside Sales and Library Support Specialist

The Inside Sales and Library Support Specialist contributes directly to the sustainability of Project MUSE by assisting the Sales team (currently 3 fte) with a wide variety of activities targeting new sales opportunities, customer retention, and growth of business with existing customers. The position is responsible for customer onboarding and customer success, and supporting specific customer needs and concerns unique to the library/institutional environment. Collaborating within the MUSE Sales & Marketing team and across other departments, the position will ensure MUSE’s current and prospective library customers have the tools and information they need to maximize their investments in the platform while receiving superior service and value. The ideal candidate will have an excellent understanding of how academic electronic resources are selected, acquired, managed, and made discoverable by libraries, and possess a strong service orientation along with impeccable interpersonal communication skills and an aptitude for data and numbers.

Primary Duties and Responsibilities

  • Assist prospective customers with basic product price quotations, product information, features and benefits, and basic licensing inquiries.
  • Compile usage and pricing information and provide analysis to assist customers with product selection and purchasing decisions, make product recommendations and increase sales through identifying cross-selling and up-selling opportunities.
  • Provide first-line library customer support and receive escalated inquiries from customer service for questions related to access/authentication, metadata, cataloging and discovery, usage statistics, permitted usage, instructional use of content, personalized tools provided by Project MUSE, and content error and website bug reports; escalate issues to technical team, publisher relations, or others as needed and coordinate on resolving customer concerns.
  • Assist new customers with post-purchase onboarding, including management account set-up, maximizing user discoverability of resources, provision of promotional and instructional materials, assisting with questions/issues, and related outreach.
  • Create and maintain a standard library of informational correspondence to support prospective customers participating in product trials; systematize deployment of emails and materials.
  • In collaboration with customer support and sales team, identify needs/opportunities for new or improved instructional and support materials, write/edit content for these materials, and work with marketing on deployment of information through appropriate channels and media (video tutorials, printed or digital guides, Powerpoint presentation, web site, social media).
  • Write/edit messages for customers concerning product or policy updates, new features, service outages or planned maintenance, and related topics; coordinate with marketing team to deploy messaging through appropriate channels (email, web, social).
  • Assist MUSE sales team with a variety of projects including preparation of individual institutional and consortium/system-level price quotations (research on participating institutions, past purchase and usage patterns, and application of standardized discounting structures); preparation of responses to RFP/RFQ/RFI’s; preparation for customer meetings/visits; and other research/reporting tasks as directed.
  • Assist MUSE sales team with annual renewal efforts, including creation and dissemination of pricing spreadsheets for consortia/system customers, updating renewal correspondence templates, responding to follow-up questions.
  • Assist MUSE sales team and external sales agents with requests for sales and instructional materials, trial requests and orders, credentials and access for product demonstrations.
  • For customers with continuous purchase programs (i.e. Evidence-Based Acquisition), support ongoing selection and order processes, review and assess orders for irregularities, resolve order issues,  and track through workflow to completion.
  • Collaborate with customer support in surfacing common customer issues, identifying emerging trends in support needs, and barriers to success in current processes; make recommendations for resolution or improvement.
  • Provide product demonstrations and customer training/support at library-facing events/exhibits, via individual customer visits, and using webinar and screen-sharing technologies.
  • Maintain contact information for key consortium and institutional accounts, external sales partners, and others critical to supporting customer success.
  • As primary liaison between sales/marketing and customer support, ensure information flow between departments, analyze and recommend process and workflow improvements.
  • Maintain excellent customer service and customer relationships to encourage renewals, new and repeat sales.
  • As part of Sales and Marketing team, continuously evaluate organization’s competitive advantage and unique selling position strategy, contribute ideas and feedback for marketing messaging and campaigns.
  • Participate in organizational growth through creative thinking, generating new ideas for customer relationship management, sales support and customer service.

Qualifications

Education and Experience Required:

  • Bachelor's degree and three years related experience.
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

 

Required Skills and Knowledge:

  • Excellent written and verbal interpersonal communication skills (phone, email, and chat).
  • Advanced proficiency with Microsoft Excel, Word, PowerPoint, and Outlook (experience with Excel pivot tables and lookups a must).
  • Experience writing technical and/or training documents.
  • Familiarity with common web browsers (Chrome, Firefox, IE, Safari), PC and MAC environments, and use of online electronic resources for research and education.
  • Understanding of library cataloging and discovery systems, tools, standards, and terminology, including MARC, KBART, RDA, LCSH.
  • Familiarity with institutional access and authentication and common remote access methodologies, including IP authentication, Shibboleth, referring URL, proxy servers.

 

Personal Skills:

  • Superior customer service orientation.
  • Excellent analytical, organizational and problem-solving skills.
  • Demonstrated ability to work both independently and collaboratively as part of a team.
  • Ability to quickly learn new subjects in a fast changing environment, and absorb new information.
  • Ability to plan, organize, and manage multiple priorities effectively and efficiently.
  • Professional, positive, and enthusiastic attitude.
  • Ability to travel on an occasional basis.

 

Preferred Qualifications:

  • An ALA-accredited master’s degree or a comparable graduate degree from a non-U.S. university.
  • Previous experience working in the higher education, library, educational technology, or academic publishing communities.
  • General understanding of campus-level technical infrastructure and tools used by students and faculty.
  • Consultative sales skills and previous technical support experience a plus.
  • Strong technical acumen with ability to articulate features and benefits, support and demonstrate a digital product to non-technical professionals.
Click here to apply for this position

Ebook Production Coordinator

The position of EBook Production Coordinator will report to the Manager, Electronic Production.  75% of the successful candidate’s time will be spent managing the receipt, classification, processing, and launch of approximately 4,000 books annually. The remaining 25% of time will be dedicated to managing a portion of the MUSE journal content.

This position will collaborate with Project MUSE’s Electronic Production, Publisher Relations and Content Development, and Tech teams to monitor, index, and track metadata and book files (PDF and EPUB) from more than 100 publishing partners through the Project MUSE launch process. The EBooks Production Coordinator will delegate work to internal Electronic Production Specialists daily and to external production contractors as needed.

This position will also act as a Journal Production Coordinator, responsible for managing a subset of MUSE publishing partners and shepherding their journal content through all aspects of the production process from receipt for files until launch.

Primary Duties and Responsibilities

The EBook Production Coordinator will:

  • Oversee the assignment of book content to appropriate disciplines and collections and make recommendations for new collections based on content received.
  • Recommend and implement adjustments to the current workflow, tools, and publisher resources to streamline ebook production.
  • Contribute to a variety of long- and short-term projects that relate to Production, MUSE in general, or JHUP as a whole.
  • Oversee quality control of book files and data to ensure publishing partners adhere to Project MUSE specifications.
  • Act as a liaison between MUSE Production, Tech, and MUSE publishing partners for file production and metadata issues related to ebooks.
  • Establish content (metadata and file) delivery and production schedules to ensure production and indexing deadlines are met to support annual Project MUSE collection goals.
  • Manage relationship with all Project MUSE book publisher partners.
  • Manage relationship with a portion of MUSE journal publishing partners.
  • Manage the indexing workflow, including hiring and supervising JHU student employees.

Qualifications

Minimum Qualifications

  • Bachelors degree required.
  • One year of publishing experience required.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

 

Preferred Qualifications

  • Prior experience in academic or for-profit publishing, either in editorial content development or production.
  • Familiarity with academic publishing, particularly the university press and related not-for-profit sectors, and with open access publishing initiatives.
  • Knowledge of electronic publishing trends.

 

Technical Skills

  • Proficiency in technologies for electronic publishing, including Excel, Adobe Acrobat Professional, HTML and XML.
  • Familiarity with metadata standards, including ONIX, MARC21, LCSH, LC Name Authorities, and BISAC.

 

Personal Skills

  • Diligent work habits and ability to meet tight deadlines.
  • High level of professionalism.
  • Strong written and verbal communications skills.
  • Self-motivated, creative problem-solver with excellent attention to detail.
  • Ability to plan, organize, and manage multiple priorities effectively and efficiently.
  • Willingness to learn new applications and follow web standards to improve the Project MUSE production environment
Click here to apply for this position

Publicist - Books Division

The publicist seeks media coverage for Johns Hopkins University Press books by devising and implementing publicity campaigns for about 50 trade and scholarly books per year, including lead titles. The position reports to the Publicity Manager.

Primary Duties and Responsibilities

  • Works with publicity manager, marketing colleagues, editors, and authors to gain a complete understanding of assigned books, to plan and execute appropriate publicity campaigns, and to coordinate those efforts with the promotion efforts of other colleagues.
  • Participate in launch and positioning meetings to help shape Press list and promotional ideas.
  • Works closely with authors to gain their support of, and participation in, publicity efforts.
  • Develops press releases, pitch letters, and supplemental publicity material.
  • Researches media and assembles targeted press lists.
  • Ensures timely and appropriate distribution of all press materials, including galleys, digital galleys, proofs, and finished books.
  • Through emails and phone calls, follows up with book review editors, radio and TV producers, bloggers, and journalists who may be interested in covering books in reviews, interviews, news articles, or feature stories.
  • Reviews subsidiary rights requests related to forthcoming book coverage and responds according to Press guidelines.
  • Schedules interviews and other book-related events and coordinates author travel.
  • Sustains an informed dialogue with members of the media (print, broadcast. and online) about new and upcoming titles of likely interest.
  • Facilitates duplication/distribution of page proofs, bound galleys, and bound books.
  • Disseminates news of major forthcoming coverage to authors, colleagues, and to the sales team, as well as to key independent bookstores. Selects excerpts from reviews and enters them into press-wide database for timely use in promotion.
  • Helps supervise student workers.
  • Develops and disseminates social media content, including solicited posts from authors, excerpts, upcoming exhibits and events. Disseminates blog posts. reviews, prizes, awards, and news pertaining to the Press via social media.
  • Occasionally called on to represent the Press at annual meetings of academic and professional associations, domestic sales conferences, and seasonal publicity calls.

Qualifications

Bachelor's degree required. At least two years of work experience, preferably in a publicity, publishing, or news environment.

Special Knowledge, Skills, and Abilities:

  • Experience dealing with the public and/or other demanding constituents.
  • Experience and facility with Microsoft Word, Outlook, Excel, social media.
  • Top-notch organizational skills
  • Ability to handle competing demands from various sources.

Additional Information:

Preference will be given to candidate with strong writing skills and familiarity and/or experience with databases (especially Filemaker Pro).

Click here to apply for this position

Production Controller/Production Coordinator

Senior staff position as Production Controller for up to 120 new book and reprint titles per year. Project manager of digital workflow of edited manuscripts for design and to typesetters; route text, jacket, and art copy and proofs; post final files to printers; and distribute advanced books copies within the Books division. Responsible for daily electronic schedule updates, instruct vendors, confirm specifications and print runs, and issue purchase orders. Optional: Selected cover designs and text design supervision to assist Art Director. Position reports to the Design and Production Manager.

Primary Duties and Responsibilities

Project Management: Manage production of half of new books and 1st time paperbacks, along with reprint titles as assigned by the Design & Production Manager, by working with designers, compositors, printers, and in-house personnel. Monitor and update the database schedules to keep the projects timely and on budget. Communicate regularly with internal and external companies and individuals.  (60%)

 

Quality Review: Review and internally route printed sheets, digital book proofs, art proofs, jackets and color proofs from printers. Clearly instruct vendors on desired changes requested.  (30%)

 

Book Design: Assists the Art Director as needed, including modifying 8-10 format text design titles a season, sizing accompanying art, and reviewing text and art proofs; and also new and revised edition cover designs. (10%)

 

Qualifications

 

Knowledge: Bachelor’s degree preferred.

Macintosh, Outlook, InDesign, Illustrator, Photoshop, Adobe Acrobat skills; will train to use Filemaker database. At least two years experience in print production management and design.

 

This position requires communication across the Books division to set, hold, and anticipate book publication schedules and issues, while maintaining quality (including file printability) with designers, book compositors, and printers.

 

Degree of independent action performed on the job: Proven ability to initiate and work independently and collaboratively; plan, prioritize, and meet multiple deadlines; and to work with minimum supervision in a busy department.

 

Internal and external contacts required as part of the job: The successful candidate must demonstrate the ability to work and communicate effectively with peers and senior staff at the Press as well as with outside vendor customer service and sales representatives.

 

This position requires teamwork and relationship building with people both inside and outside the Press. Internal: daily coordination with Books Editing, Acquisitions, Marketing, and our warehouse fulfillment division. External: daily coordination with typesetters, production services, printers, and freelance designers.

Click here to apply for this position

Sr. Programmer Analyst

Project MUSE is a division of The Johns Hopkins University Press. Founded in 1878, the Press is the oldest continuously operating university press in the United States as well as one of the largest. The Press is a leader in scholarly book, journal, and digital publishing.

Project MUSE is a multi-million dollar electronic database of academic books and journals in the humanities and social sciences. Producing content from over 260 academic publishers, including more than 600 academic journals and 40,000 front-list and back-list monographs. We recently received a generous grant from the Andrew W. Mellon foundation to expand our open access offerings.

The Senior Programmer Analyst is a member of Project MUSE's technical development team involved in software and database development. The position works with a small talented team who continues to output and design innovative publishing features in record time, with the quality and depth of a large organization.  Project MUSE has thrived on creating custom solutions, offering flexibility to both the product and the customer.  This position will report to the Manager, Publishing Technologies at Project MUSE.

Primary Duties and Responsibilities

  • Develops or modifies computer programs; develops test plans and performs unit, system and integrated testing for individual assignments, and or vendor software releases.
  • Database design, development and implementation, including user and system requirements collection, proto-typing and testing, application database schemes design and integration with applications, production maintenance and user support.
  • Develops, maintains, documents and tests new or existing programs; adheres to project wide standards for data collection/storage, structured programming techniques, documentation requirements, testing, reporting, software/hardware releases.
  • Uses programming knowledge and critical thinking to resolve moderately complex technical or procedural problems
  • Create reports and work with end users on report specifications; create and run queries as needed, both scripted and ad hoc.
  • Participates in institutional-level information technology initiatives as assigned.
  • Other duties and projects as assigned.
  • Manage several projects simultaneously while meeting tight deadlines.

Qualifications

  • Expert experience with Web programming using Perl, CGI/Mod_Perl is required.
  • Experience with MySQL.
  • Working knowledge of JavaScript, (eg. JQuery), HTML, CSS is desirable.
  • Experience and or knowledge with XML and or XSLT would be a plus.
  • Knowledge to implement and or support data analytics projects (eg.WebBI, Tableau) a plus.
  • Working environment is UNIX.
  • Publishing Experience a bonus.
  • Ruby and Python a bonus but not required.

Bachelor's degree and three years related experience. Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula. Direct programming experience while pursuing education may count towards related experience. Significant undergraduate programming coursework or independent project can be considered as related experience.

Click here to apply for this position