The Press fulfillment operation, HFS, services 11 client presses in every aspect of fulfillment services, including order processing, collection management, warehousing, fulfillment, and digital distribution services. A data specialist is required to manage royalty data and prepare statements and manage book data. The position will report directly to the Manager of Fulfillment Services.
Make updates to royalty information, as provided by clients. This needs to be checked against existing information and confirmed with clients on a regular basis. Attention to detail a must. (15% of time)
Prepare quarterly, semi-annual, and annual royalty statements for clients. Attention to detail a must. (25% of time)
Other royalty related tasks (e.g. work with IT on system upgrade) (10% of time)
Make weekly updates to book title data and send ONIX file to Amazon. Attention to detail a must. (30% of time)
Investigate notifications from Amazon regarding problem orders and other chargeback issues. (10% of time)
Check eBook order and data problems (5% of time)
Related tasks as assigned (5%)
Create/Update documentation about each job function, as noted above. (included in the specific task time estimates)
Computer or other special needs for the position:
Ideal candidate will be detail oriented, have excellent computer skills and a high degree of familiarity with databases, specifically those used for data management, royalties, order processing, billing, and/or reporting. Other required software skills include FileMaker and MS Office Experience with a customer service environment is helpful. A general understanding of the publishing industry, especially with regard to royalties and/or ONIX, is preferred. Candidate will need to communicate with clients frequently, so professional written and verbal communication skills are required.
Degree of independent action performed on the job:
High degree of autonomy will be expected from candidate after an initial orientation to the division.
HS/GED, Bachelor’s preferred
2-5 years of related experience preferred
Additional education may substitute for experience, to the extent permitted by the JHU Equivalency Formula.
Special skills / knowledge:
Candidate should have strong data management experience, a solid knowledge of database functionality, and be extremely attentive to details. Experience with Bookmaster software, ONIX, royalties, and/or FileMaker a plus.
Related work experience:
2-5 years of related work experience, publishing experience a plus.