Employment Opportunities

Collection Specialist

The Collections Specialist will assist in collection of HFS (Hopkins Fulfillment Services) accounts. This will include phone calls to customers with past due balances, reviewing discrepancies with clients, reconciling accounts, assisting in keying payments from client presses and individuals, processing and collecting journal division manual invoices for back issues. The position handles customer order and account problems and works with and through the customer to resolve any issues. HFS processes orders on an annual basis in excess of $30 million. 

Primary Duties and Responsibilities

  • Providing customer service and client support
  • Posting check, wire, ACH and credit card payments
  • Collection of outstanding balances
  • Monthly maintenance of the Aged Trial Balance (Customer Record)
  • Researching chargebacks and discrepancies
  • Account maintenance (balance adjustments, registering new accounts, maintaining customer contact information, etc.)
  • Answering customer emails, calls, and written correspondences
  • Position occasionally provides support/backup to the Customer Service Department and Cashier.
  • Other duties as assigned.


Minimum Qualifications 

  • High School Diploma/GED
  • One (1 ) year related experience required.
  • Additional years of experience preferred.
  • Additional education may substitute for some experience.


* JHU Equivalency Formula30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *


Special Knowledge, Skills, and Abilities

  • Aptitude for numbers; accurate; detail oriented; computer literate preferably experience with spreadsheet packages (Excel); good communication skills.
  • Experience in banking, accounting or finance a plus.
  • This position interacts with retail stores, wholesalers, college professors, staff members of client presses, authors, and the general public.
  • The ability to communicate well orally and in written form is essential. Attention to detail is a must.
  • Bookkeeping, SAP, Microsoft Office experience (especially Excel)
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