Employment Opportunities

Programmer Analyst

The Johns Hopkins University Press and Information Systems Unit seeks a Database Programmer who will be responsible for maintenance of the Press’s FileMaker database system and its integration with enterprise systems. This position reports to the IT Software Engineer / Senior Analyst.
 
The position maintains and troubleshoots all regularly scheduled reporting and other automated database activity on a daily, weekly, monthly, and annual basis. Consults and communicates with on-site and remote database users to fix reported problems and provide user support. Under supervision of the IT Software Engineer / Senior Analyst, the Database Programmer designs, writes, documents, and tests new database features and updates. Monitors and optimizes performance of multiple FileMaker servers. Keeps job knowledge of FileMaker Pro and related systems up-to-date through self-study and professional contacts.
 

Primary Duties and Responsibilities

  • Identifies requirements by establishing personal rapport with potential and actual clients and with other persons in a position to understand service requirements.
  • Arranges project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of database capabilities, subject matter, programming language, and logic.
  • Develops and maintains databases by encoding project requirements in computer language; entering coded information into the computer.
  • Confirms database operation by conducting tests; modifying program sequence and/or codes.
  • Provides reference for use of database applications and servers by writing and maintaining user documentation; maintaining a help desk.
  • Maintains database systems and programming guidelines by writing and updating policies and procedures.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Protects operations by keeping information confidential.
  • Develops and maintains applications and databases by evaluating client needs; analyzing requirements; developing software systems.
  • Other duties as assigned

Qualifications

Minimum Qualifications:
  • Bachelor’s degree required.
  • Additional experience may be substituted for education.
  • One year of related work experience with computer systems and applications.
  • Additional education may substitute for experience.
 
Preferred Qualifications:
  • At least two years’ experience in FileMaker Pro development.
  • Proficient in SQL, XML, HTML, Javascript, Microsoft Office.
  • Experience as an SQL database developer would be a plus.
  • Excellent critical thinking, analytic, and communication skills.
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Publicity Assistant

The publicity assistant coordinates administrative tasks for the Books publicity team and broader marketing department. The publicity assistant will also help with social media and awards processing. The position reports to the Publicity Manager.
The publicity assistant will join a team of exceptional professionals committed to bringing the benefits of discovery to the world by providing global access, impact, and influence for the scholarship that we publish and distribute.  This position will help to ensure that the Press is a leader in the selection and development of innovative ideas and scholarship; the creation of pioneering technologies to enhance discovery and learning; and the connection of people to the most trusted knowledge from global researchers, scholars, and educators. 
 
NOTE: This position is remote eligible during the pandemic. Once campus reopens, this position will be expected to report to the Homewood campus (Baltimore, MD) on a regular basis.
 

Primary Duties and Responsibilities

Essential Duties and Responsibilities:
  • Assists the Books marketing team with publicity efforts for scholarly monographs.
  • Assists Publicist in creating and scheduling content across JHUP social channels, with special attention to our brand voice.
  • With guidance from Publicist, tracks and submits books for award consideration.
  • Coordinates with publicity team to create press kits, organize files, and write copy as needed for each season’s catalog of books.
  • Log media hits and marketing promotions into Allbooks (our title database system) or other JHUP systems.
  • Performs administrative tasks such as invoice processing, mailings, etc., for the marketing department.
  • Takes on special long-term projects, such as marketing research for special books or product lines.

Qualifications

Minimum Qualifications:
  • High School diploma/GED and two years related experience required.
  • Additional education may substitute for experience.
 
Preferred Qualifications:
  • Bachelor’s degree
  • Top-notch organizational skills; demonstrated ability to handle competing demands from various sources.
  • Careful attention to detail.
  • Excellent written and verbal communication
  • Ability to handle competing demands from various sources.
  • General working knowledge of Microsoft Office suite.
  • Experience with databases, Filemaker, Adobe Photoshop, and Canva a plus.
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Fulfillment Operations Manager

The Press fulfillment operation, HFS, services 14 client presses in every aspect of fulfillment services, including order processing, collection management, warehousing, fulfillment, and digital distribution services. A manager is required to lead the customer service team and uphold existing standards of service.  The position will report directly to HFS’s Director.
 
NOTE: This position is remote eligible during the pandemic. Once campus reopens, this position will be expected to report to the Homewood campus (Baltimore, MD) on a regular basis.
 

Primary Duties and Responsibilities

The Customer Service Manager is responsible for the day-to-day administration of Hopkins Fulfillment Services.
  • Including, but not limited to:
    • Direct Management of activities within the Johns Hopkins University Press Fulfillment division including order processing, distribution, and collections. This includes monitoring transactions in the system, training CSRs, scheduling, and managing the workload with the assistance of the Assistant Manager and Customer Service Coordinator.
    • Manage and prepare monthly billing statements to client presses.
    • Manage day-to-day relationships with client presses, including regular communication with clients.
    • Insure that the HFS standards of service for customers and clients are met.
    • Manage HFS staff and make hiring, evaluation, pay, and disciplinary decisions. Organize and conduct annual and semi-annual employee reviews.
    • Primary liaison for wholesalers, retailers, libraries, individual customers, external distribution partners, and internal management.
    • Work with IT to initiate new projects and manage tickets.
    • Act as a primary liaison with our distribution partner, Maple Vail.
    • With the assistance of JHUP IT personnel and HFS staff, support the implementation of new client presses to the HFS division.
    • Oversee and manage scheduling and attendance issues within the department.
    • Approve and process bills from vendors for payment.
    • Organize and run monthly staff meetings

Qualifications

Education:
Bachelor’s degree required.
 
Related Work Experience:
  • 5 years of work experience in a book publishing, customer service, and/ or distribution environment. Supervisory experience required.
  • Additional years of experience preferred.
  • Previous publishing work experience, especially with a distributor.
 
Special Skills / Knowledge:
Candidate should have excellent communication abilities, customer service skills, knowledge of databases, bookkeeping skills, book industry knowledge, and be extremely attentive to details.
 
Machines or Equipment used on the Job and % of Time Used:
  • Desktop computer (75%)
  • Phone (20%)
  • Photocopier and scanner (5%)
 
Computer or Other Special Needs for the Position:
  • Ideal candidate will have excellent computer skills and high degree of familiarity with databases, specifically those used for order processing, billing, and reporting.
  • Other required software skills include MS Office (particularly Excel and Outlook) and Adobe Acrobat.
  • Experience with a customer service environment and call center is required.
  • A general understanding of the publishing industry is preferred. Experience with Bookmaster and Filemaker software’s a plus.
 
Degree of Independent Action Performed on the Job:
  • High degree of autonomy will be expected from candidate after an initial orientation to the division. 
  • Candidate will be asked to engage frequently and make instantaneous decisions while conferring with internal and external clients, personnel, and senior management. 
  • The ideal candidate will be a quick thinking, highly motivated individual to whom additional responsibilities will be transferred.
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Customer Service Coordinator - Project MUSE


Project MUSE is a multi-million dollar electronic database of academic journals and monographs in the humanities and social sciences. We produce over 700 academic journals as well as front-list and back-list monographs from approximately 300 academic publishers. Project MUSE is a division within The Johns Hopkins University Press, one of the largest of the US-based university presses. In continuous operation since 1878, the Press remains a leader in scholarly book, journal, and digital publishing.
 
This position reports to the Associate Direct of Project MUSE, Director of Finance and Operations.  Support includes managing data from over 70,000 books, 700 journals and 300 publisher and a customer base of ~3,000 institution as well as individuals.
 
Position works independently as part of a small Customer Support team.  Approximately 30% of the position is dedicated to business functions and 70% to customer support.
 

Primary Duties and Responsibilities

  • Process books orders, journal renewals and payments for all electronic products within Project MUSE through the THINK fulfillment system
  • Provide both highly technical and non-technical customer support to both external and internal clients
  • Troubleshooting access control issues for collection and individual sales requiring an understanding of many institutional authentication methods such as IP, Shibboleth, referring URL, open URL
  • Assist with the testing of workflows, upgrading of systems and new product offerings
  • Create and maintain documentation for workflows and processes
  • Create and generate reports using THINK, Report Writer and Crystal Reporting
  • Recommend policy and procedure changes for efficiencies
 Business Support job duties include:
  • Create bi-monthly journal sales reporting on paid and accounts receivable activity
  • Run crystal reporting on journal and book sales and customer access bi-monthly
  • Serve as point of contact for publisher questions via a shared mailbox, coordinate communication with other MUSE departments
  • Maintain contact information for Books, Journals and Open Access publishers
  • Create and track vendor setups and updates for publisher royalty and sales distribution payments using PaymentWorks
  • Assist with creation and mailing of book semi-annual and journal quarterly publisher statements of over $20 million annually
  • Recommend and develop workflows for operational efficiencies

Qualifications


Minimum Qualifications (Required)
  • High School Diploma/GED required.
  • Three (3) years of related work experience required.
 
Preferred Qualifications
  • Three years or more of fulfillment and digital publishing experience, preferred
  • Working knowledge of THINK fulfillment system, preferred
  • Working knowledge of Crystal Reports, preferred
  • Experience with the LiveAgent ticketing system, preferred
  • Experience with SAP or similar accounting system
 
Special Knowledge, Skills, and Abilities
  • Must have working knowledge of Excel, Word, Adobe, as well as a comfort level with internet products and services
  • Basic understanding of library systems and services
  • Strong organizational and communications skills
  • Must work well collaboratively with multiple departments
  • Work independently
  • Strong problem solving, communication and relationship building skills
  • This position requires innovation with regard to improved tools to make the product easier to use, and suggestions to improve the customer services experience.
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Manager, Strategic Initiatives and Business Intelligence-Project MUSE

Project MUSE a pioneering database of academic journals and monographs in the humanities and social sciences serving libraries and their patrons with unparalleled access to quality scholarship and rewarding reading experiences across the globe. Scholars, researchers, and curious readers can access more than 700 academic journals and 70,000 e-books from more than 200 academic publishers. Project MUSE is a division of Johns Hopkins University Press, one of the largest U.S.-based university presses. In continuous operation since 1878, the Press has been and remains a leader in the publishing, aggregation, and distribution of scholarly books and journals in all formats.

The position of Manager, Strategic Initiatives and Business Intelligence is a senior position that reports directly to the Associate Director of Project MUSE. The position may have 2-3 direct reports.

The Strategic Initiatives and Business Intelligence Manager will collaboratively surface important questions about MUSE’s business models and other aspects of its operations that can be answered quantitatively and then embark on the answers in conjunction with leaders across MUSE.  This person will also be in charge of extracting and mining data sources across systems to support the business of the discovery, posting, and selling content to stakeholders around the world.  The products and services that MUSE stewards include scholarly journals, books, and electronic references.

This position works within Project MUSE to define, develop, and communicate strategic initiatives in support of executive-defined objectives, and delivers decision support to operational and executive leaders. Specifically, this role will:
 

  • Provide analytical support for strategic initiatives and business opportunities.
  • Identify and assess new strategic business and revenue generation opportunities.
  • Assist Project MUSE teams in optimizing current systems and achieve organizational efficiency and growth.
  • Manage projects from developing project plans through to monitoring performance.
  • Develop business case documents, requirements documents, and communication plans for strategic initiatives.
  • Extract, review, and validate monthly usage reports and create monthly communications.
  • Work with IT to establish requirements for a data warehouse and a business information strategy.
  • This leadership role will include the ability to prioritize competing demands and draw upon, delegate, and foster collaboration amongst team members to ensure the successful completion of projects in the allotted timeframe.

Primary Duties and Responsibilities

  • Develops and manages a business intelligence strategy.
  • Assesses results and establishes monitoring mechanisms.
  • Builds and leads teams of stakeholders from various business units to define, plan, and communicate strategic initiatives.
  • Works with staff across Project MUSE to identify opportunities for efficiencies and improvements in business processes.
  • Clearly defines the business requirement and the opportunity for improvement; gathers information, maps the process, analyzes results and validates information.
  • Ensures solutions identified are in line with business priorities.

Qualifications

  • Bachelor’s Degree required in publishing, communications, analytics, or related field. Advanced degree preferred.
  • Six years of experience in a professional environment where the required knowledge base and skills have been utilized, and a minimum of 3 years of data analytics.
  • Experience in Digital Publishing, Project/Program Management, Business Analysis/Processes, and/or Change Management required.
  • Five or more years of leadership experience preferred.
  • Candidate must have the ability to independently lead projects and teams.
  • Possess proven relatable experience that will improve the Project MUSE product and publisher services.
  • Ability to produce high-quality written reports, which effectively present complex information to colleagues and publishing partners.
  • Working knowledge of Tableau and/or related business and intelligence analytics software.
  • Knowledge of Google Analytics.
  • On occasion, candidate may need to work evenings and weekends.
  • Candidate must be able to work remotely and in-person.

Key Competencies:
  • Established analytical, critical thinking and problem-solving abilities.
  • Proven management and organizational skills.
  • Demonstrates respect for process and knowledge and exercises diplomacy in working with sponsors, subject matter experts, stakeholders, team members, and leadership.
  • Strong adaptability and capacity to work in fast-paced environments.
  • In-depth understanding of organizational data flow and its use in management decision-making.
  • Knowledge of project management theory.
  • Exceptional analytical skills.
  • Excellent team-working skills.
  • Creative, drives for results.
  • Strong communication, information visualization, and presentation skills.
  • Working knowledge of Google Analytics.

Additional Information:

This is a telework opportunity during COVID-19. This position is based out of the Homewood campus located in Baltimore, Maryland; currently staff are working virtually due to the COVID-19 pandemic. 



 

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