Employment Opportunities

Collection Specialist

The Collections Specialist will assist in collection of HFS (Hopkins Fulfillment Services) accounts. This will include phone calls to customers with past due balances, reviewing discrepancies with clients, reconciling accounts, assisting in keying payments from client presses and individuals, processing and collecting journal division manual invoices for back issues. The position handles customer order and account problems and works with and through the customer to resolve any issues. HFS processes orders on an annual basis in excess of $30 million. 

Primary Duties and Responsibilities

  • Providing customer service and client support
  • Posting check, wire, ACH and credit card payments
  • Collection of outstanding balances
  • Monthly maintenance of the Aged Trial Balance (Customer Record)
  • Researching chargebacks and discrepancies
  • Account maintenance (balance adjustments, registering new accounts, maintaining customer contact information, etc.)
  • Answering customer emails, calls, and written correspondences
  • Position occasionally provides support/backup to the Customer Service Department and Cashier
  • Other duties as assigned


  • High school graduate with 1 related experience required (additional education may substitute for some experience).
  • Additional experience preferred. Aptitude for numbers; accurate; detail oriented; computer literate preferably experience with spreadsheet packages (Excel); good communication skills.
  • Experience in banking, accounting or finance a plus.
  • This position interacts with retail stores, wholesalers, college professors, staff members of client presses, authors, and the general public. The ability to communicate well orally and in written form is essential.
  • Attention to detail is a must.

JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


Preferred Skills:

  • Bookkeeping, SAP, Microsoft Office experience (especially Excel) 
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Associate Fulfillment System Project Manager

The Associate Fulfillment System Project Manager’s primary responsibilities will be executing daily operational aspects relating to the THINK Subscription Enterprise fulfillment system, as well as serving as a team member on all Web- and data-integration projects that utilize the THINK system. Under the direction of the Fulfillment System Project Manager, the Associate Fulfillment System Project Manager will be the primary internal contact for requirements gathering for new system setups and reports and change requests to existing setups and reports. The Associate Fulfillment System Project Manager will serve as a secondary point-of-contact between the Press and the system manufacturer, with responsibilities to track bug fixes and enhancement requests.

Primary Duties and Responsibilities

  • Updating existing system setups and creating setups for new publications and association/membership products.
  • Providing end-user support to identify and resolve system errors, including support to internal customer-service representatives, marketing personnel, internal and external application developers, accountants and other consumers of financial data, as well as online customers.
  • Identifying requirements, testing implementations, and creating and maintaining documentation for all Web-based e-commerce applications and data-integration projects based on the THINK system API.
  • Providing on-demand reports and data analysis to internal customers.
  • Transforming data received from outside sources to meet system specifications for importing customer and order data.
  • Troubleshooting and documenting system issues for escalation to the system manufacturer.
  • Maintaining internal documentation to augment and enhance documentation supplied by the system manufacturer.
  • Identifying and documenting potential system enhancements.
  • Testing system upgrades.
  • Troubleshooting system-specific networking and infrastructure issues.
  • Other duties as assigned.


  • Bachelor’s degree required. Additional experience may be substituted for education.
  • One year of related work experience with computer systems and applications required. Additional education may substitute for experience.
  • The demonstrated ability to think creatively while working within a team structure is essential, as is the ability to pay close attention to detail.
  • Experience working with subscription-based business systems in a publishing environment preferred.
  • Knowledge of and experience working with relational databases, Crystal Reports, and structured data a plus.


JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Click here to apply for this position

Project and Communication Manager

The Project and Communication Manager will be responsible for the Bloomberg Distinguished Professorships book series and integrated communications campaign at Johns Hopkins University Press (JHUP).  This person will be a deeply creative professional motivated by achieving extraordinary impacts around each Bloomberg Distinguished Professor (BDP) featured in the 10-book series.  With the goal of broadening the reach of the work of these professors, the incumbent will participate in bringing to light new ideas and new knowledge that can inform positive discourse in public spheres.  Managing this project from beginning to end will occupy this person for the three years of this program.  This person will report to a senior manager at JHUP, with a dotted line to the BDP team in the Office of Research.

This role will be the point person for all aspects of this BDP project:  conceiving of each book in conjunction with the BDP, writer, and JHUP editors; shepherding the books through the publishing process; creating engaging and effective communication campaigns and marketing collateral; and establishing systems to measure success.  This position will coordinate closely with JHU’s Office of Research, with the entire book division of JHUP, and with Project MUSE where the books will be discoverable by audiences worldwide.  Given the very public nature of the BDP program and its importance to University leadership, this position requires a professional with significant expertise and vision in marketing, creative, and communications functions.

Primary Duties and Responsibilities

  • Create a robust, professional plan for the entire project and ensure its timely completion.

  • Communicate milestones to those responsible for deliverables and provide reports on the individual books and full series, including but not limited to: book synopses, press coverage, quantitative impact measures, and updated timelines.

  • Working with JHUP editorial and marketing teams, define the parameters of the books in the series.

  • Identify BDPs with interest in expanding their thought leadership platform to work with a professional writer to write books and participate in the comprehensive communication campaign.

  • Collaborate with BDPs and writer on outlining each book and arriving at agreement on writing plan.

  • Manage writer and the writing and peer review processes in collaboration with JHUP editors.

  • In conjunction with JHUP publishing professionals, shepherd books through the publishing process.

  • Identify video producers and other professionals to work on creating complementary, narrative communication products and manage those relationships through to final products and launch.

  • Work with the marketing team at JHUP, the Office of Research, central communications, and the BDP’s divisional communication professionals to coordinate and implement the integrated communication and media campaign and use agile processes to refine campaign over time.

  • Create measurable outcome goals and provide analytics to demonstrate results.



  • Bachelor's degree in related field.

  • Four years’ experience in project management, communications, writing, journalism, digital media, media relations, public relations or related field.

  • Experience with social media platforms. 

  • Experience with communications metrics and reporting.

     Preferred Qualifications:

  • Master’s degree preferred.

  • Five or more years of experience preferred.

  • Knowledge of publishing a plus.

Click here to apply for this position


Johns Hopkins University Press (JHUP) invites applications for Chief Information Officer to join a team of exceptional professionals committed to bringing knowledge to international audiences in innovative ways.  JHUP disseminates scholarship and research to move fields forward, and inform discussions and decisions that affect people’s lives worldwide.  JHUP includes four businesses: 

1) Book publishing, bringing to the world 150 books a year in a diverse range of topics in the life and health sciences, public health, and humanities. 

2) Journal publishing, delivering 94 journals in the humanities, social sciences, and public health to worldwide audiences.

3) Project MUSE, partnering with 200 publishers by aggregating their 600 journals and 60,000 books in the humanities and social sciences on a state-of-the art technology platform reaching global audiences. 

4) Hopkins Fulfillment Services, collaborating with other university presses to provide scale in distributing printed and electronic books to channel partners and individuals. 

As part of the executive leadership at JHUP, the CIO is accountable for defining and delivering IT strategy and capabilities across books, journals, and Hopkins Fulfillment Services and collaborating with Project MUSE leadership and technical staff on strategy and infrastructure. These responsibilities include system architecture, applications development, desktop support, infrastructure, security and technical services, and operating a lightweight PMO.

Reporting to the Director of JHUP, and overseeing a staff of 14, the CIO is a key contributor to JHUP’s strategy and planning process and will be responsible for IT operations, and in collaboration with the executive team, for technology and digital innovation. It is critical for the CIO to build strong and productive relationships with all business unit leaders, acting as a true partner and making IT a business enabler.

Primary Duties and Responsibilities


  • As a member of the executive team, make key contributions to the formulation of JHUP’s business and digital strategies.
  • Proactively advise the executive team on the emerging technologies and digital trends that are most relevant to JHUP’s goals and evolving needs.
  • Help determine investment parameters, priorities, and risks for IT initiatives to maximize the return on investment.
  • Develop an IT vision, strategy, and a roadmap, and lead the IT team and its business partners in effective execution.


  • Ensure, on an ongoing basis, that current and planned technical architecture, investments and solutions are aligned with JHUP’s business objectives.
  • Engage and collaborate with senior leadership in the John Hopkins University (JHU) Information Technology (IT) community. Promote interaction at the JHUP/JHU manager level to make sure that JHUP’s interests are represented in key JHU IT initiatives.
  • Ensure that JHUP IT leads, promotes, and is represented in technology-related activities within the Association of University Presses community.     
  • Work with CFO and Director of JHUP to create rational budgets and deliver outcomes that meet those budgets.
  • Build strong relationships with business groups and their leaders across JHUP, and develop a detailed understanding of their issues, challenges and opportunities.
  • Implement the most appropriate and effective IT organizational design to support and engage with the businesses.
  • Ensure transparency and collaboration between the IT organization and its business partners.

Team Development

  • Identify, recruit, develop, and lead a team of extraordinary IT professionals to collaborate across all departments and divisions to meet the mission, goals, and vision of the Press.  Create measurable and obtainable but also aspirational performance goals. 
  • Foster a culture of innovation, transparency, and accountability in IT; instill JHUP’s vision for its future culture (more heavily weighted with learning, caring, and job fulfillment) and its foundation of honoring dignity into all aspects of team development. 
  • Ensure that the organization has a strong knowledge base for code development and release, exceptional project management skills, and the ability to execute business-critical projects.
  • Develop and maintain a plan that provides for succession and continuity in the most critical IT positions.

IT Operations

  • Direct the design, planning, implementation, and maintenance of the computing infrastructure that supports JHUP’s operations and business applications. 
  • Establish metrics for managing IT effectiveness and for measuring the impact of IT on the business.
  • Establish appropriate service levels and the processes to ensure that objectives are met.
  • Maintain oversight of all IT projects, ensuring that commitments are properly planned, staffed, monitored, and reported.
  • Establish a comprehensive information security program to ensure the integrity, confidentiality and availability of relevant programs and data.
  • Lead the design and implementation of a disaster recovery and business continuity plan.
  • Establish and enforce IT policies, processes, portfolio management, development standards, and methodologies.
  • Monitor the industry for developments in IT operations; evaluate and implement relevant new tools and service management frameworks.
  • Review, recommend, and oversee all vendors, including university shared services, and other managed service agreements for computing, telecommunications, IT services, and equipment.
  • Build network of industry influencers and monitor industry trends and the competitive landscape.
  • Review and approve IT policies, controls and performance metrics.
  • Ensure compliance with the changing laws and applicable regulations; train staff and ensure that compliance is enforced.


Minimum Qualifications:

  • Bachelor’s degree required.
  • Ten years of related experience which includes at least five years of management/supervisory experience required.
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications:

  • Minimum 10 years of relevant IT leadership experience preferred.
  • Advanced degree in information systems, computer science, engineering, and/or business preferred.
  • Experience in publishing or the media industry is a plus. 
  • Experience designing and managing an effective IT governance framework across the spectrum of IT service delivery.

Knowledge, Skills, and Abilities:

  • Demonstrated ability to form collaborative teams and instill passion and drive to excel in those teams of professionals. 
  • Able to work collaboratively with diverse leaders, communicate an IT vision and strategy across all levels of the organization, and build consensus around key initiatives and projects.
  • Stellar at all aspects of communication; able to articulate ideas to both technical and non-technical audiences.
  • Possesses exceptional business acumen, analytical, and problem-solving abilities.
  • Possesses solid knowledge in emerging technologies, and the ability to apply these in the service of JHUP’s goals.
  • Creative thinker; embracing new ideas; managing change; passionate about exploiting the potential of JHUP.
  • Customer-service oriented.
  • Inclusive in decision-making and problem-solving and achieving consensus for strategic direction and day-to-day operations.
  • Fluidity in operating at a high level of abstraction to the details necessary to lead staff in implementing on a daily basis.
Click here to apply for this position

Digital Marketing Manager

The Digital Marketing Manager will join a team of exceptional professionals committed to bringing knowledge to international audiences in innovative ways that advances teaching and research and enlightens dialog and decisions that affect people’s lives worldwide.  As part of the marketing and sales department within the Books Division of Johns Hopkins University Press, the digital marketing manager is responsible for audience development, email and social media marketing, web development, digital advertising, testing, and marketing analytics for 150+ titles each year and 4,000+ backlist titles.  This person will have the opportunity to experiment with new ways of engaging readers and in using analytics to drive iterative and agile promotional activities.

Primary Duties and Responsibilities

  • Planning and implementing digital marketing activities to develop audiences, drive engagement, increase sales, and derive audience insights, ensuring maximum dissemination of ideas and achieving financial goals. 
  • Managing e-mail marketing program for all audience segments with the goals of community building, list growth, engagement, and conversion to sales. 
  • Creating paid social media campaigns and developing social listening capabilities and influencer programs across all social platforms, continuously testing and optimizing the approach. 
  • Managing the Books Division Web site including project managing the next version of the site.  Creating ways for visitors to sample content, modernizing the e-commerce aspects of the site, and testing pricing—all to enable maximum discovery, longer engagement, lower bounce rates, and boost sales directly to consumers. 
  • Collaborating with analytics professionals at the press and overseeing and implementing audience insight programs for books. 
  • Working with a small team of agile promotion and design professionals.  Sharing learning opportunities for the department to stay abreast of new technologies, knowledge, and skills.
  • Opening new markets for books; exploiting existing ones. 
  • Monitoring industry trends and the competitive landscape, identifying gaps that JHUP could effectively fill and proposing changes to the digital marketing strategy.     
  • Working with Co-Directors of Marketing and Sales and CFO to help create rational budgets and deliver revenue and expense outcomes that meet or exceed those budgets.


  • Bachelor’s degree and minimum 5 years of digital marketing experience with 8 years of experience strongly preferred. 
  • Certificate or degree in digital marketing or similar discipline.
  • Extensive experience in conducting online testing, pulling analytics, and iterating online tactics based on data.
  • Knowledge of publishing not required but a plus.    
  • Stellar at all aspects of communication.
  • Demonstrated ability to form collaborative teams. 
  • Creative thinker; embracing new ideas; managing change; passionate about exploiting the potential of JHUP.
  • Inclusive in decision-making and problem-solving.
  • Fluidity in operating at a high level of abstraction to the details necessary to implement on a daily basis.
  • Excel in effective use of resources; keen self-awareness of strengths and weaknesses.
Click here to apply for this position