The Johns Hopkins University Press

Johns Hopkins University Press Employment Opportunities

Customer Service Representative - HFS

Requisition #: 60681
Role: ATO
Level: 2
Range: OC
Status: Full Time
Hours Worked: 37.5
Work Week: 5 days/37.5 hrs week
Contact: Homewood HR 410-516-7196
Personnel Area: Academic Centers
Org Unit: Customer Service & Administration
Location: 2715 N. Charles Street
Approximate
Starting Salary:
Low to Mid $20s

General Description: The Customer Service representative will provide excellent customer service to clients and customers. This front line position is the main contact point for the Press for retail, wholesale and general customers when ordering books. This position is an interactive, operational part of the Press. The primary duties and responsibilities of the job include:

  • Process incoming order requests.
  • Process credit requests.
  • Process payments.
  • Answer telephone and e-mail inquiries.
  • Assist with month end reporting to clients.
  • Handle customer order problems and work with and through the customer to resolve any issues. Necessary back up materials within our systems exist to assist in resolving issues.
  • Interact with retail stores, wholesalers, college professors, staff members of client presses, authors and the general public so the ability to communicate well orally and in written form is essential.
  • Other duties as assigned.

Qualifications: High School/GED required. College degree preferred.

Two years customer service and data entry experience required. Additional education beyond high school/GED may substitute for some experience. PC and database knowledge, MS Office (particularly Excel & Outlook), and general bookkeeping necessary.

Preferred Qualifications: Specialized database skills and publishing industry knowledge a plus. Experience in a fast paced environment preferred. Preference is to have four (4) or more years customer service experience in a data entry environment.

 

Customer Service Representative - Journals

Requisition #: 60812
Role: ATO
Level: 2
Range: OC
Status: Full Time
Hours Worked: 37.5
Work Week: 5 days week 7.50 hours day
Contact: Homewood Human Resources (410) 516-7196
Personnel Area: Academic Centers
Org Unit: Fulfillment
Location: Homewood Campus - 2701 N. Charles Street
Approximate
Starting Salary:
Low to Mid $20Ks

General Description: The Customer Service Representative is responsible for order processing, sponsor relationships, customer service and subscription fulfillment for associated journals published by the Press. Serve as customer service liaison with sponsor organizations; maintain positive relations with sponsoring organizations and their members; oversee special accounting and reporting needs for those organizations. Position will also see that all records are accurately maintained; process payments and post individual accounts.

Qualifications: High school diploma/GED required. AA degree or related coursework or higher college degree preferred. Minimum 2 years customer service and data entry experience in a fast paced environment preferred. Additional education may substitute for required experience, to the extent permitted by the JHU Equivalency Formula.

Excellent oral, written and interpersonal customer service skills. Good aptitude for figures and attention to detail. Preferred qualifications: knowledge of journals publishing or subscription fulfillment process.

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred Qualifications: Bank cashier, bookkeeping or other accounting, data entry, clerical experience preferred.

Cashier Accounting Assistant

Requisition #: 60813
Role: ATO
Level: 2
Range: OC
Status: Full Time
Hours Worked: 37.5
Work Week: 5 days week 7.50 hours day
Contact: Homewood Human Resources (410) 516-7196
Personnel Area: Academic Centers
Org Unit: Fulfillment
Location: Homewood Campus - 2701 N. Charles Street
Approximate
Starting Salary:
commensurate with experience

General Description: The Cashier Accounting Assistant will process all payments for the journals subscriptions department, both check and wire transfers. Duties include verifying payments, preparing bank deposits, resolving payment problems, coding orders for data entry, process and dunning of J invoices; corresponding with customers for problem payments. Process and submit refunds to JHU Press (JHUP) system. Contacts are customers, banks, the Press Accounting Office, plus University accounting offices. Action is independent within well-defined procedures and policies.

Qualifications: High school graduate/GED required plus six months related experience required. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Excellent adding machine and math skills. Attention to detail a must. Good spelling, accurate typing. Excel or spreadsheet experience needed.

Sales and Marketing Coordinator

Requisition #: 61016
Role: ATO
Level: 3
Range: OF
Status: Full Time
Hours Worked: 37.5
Work Week: 5 days week 7.50 hours day
Contact: Homewood Human Resources (410) 516-7196
Personnel Area: Academic Centers
Org Unit: Project MUSE
Location: Homewood Campus - 2701 N. Charles Street
Approximate
Starting Salary:
commensurate with experience

General Description: Project MUSE is an electronic database of academic content in the humanities and social sciences, generating over $25 million in revenue annually. Currently, we produce and make available for institutional subscription or purchase over 500 academic journals and more than 23,000 academic books from some 200 university press and related scholarly publishers.

Primary Duties & Responsibilities of the Sales & Marketing Coordinator:

  • Will execute all types of marketing activities including electronic marketing (e-blasts, e-newsletters, etc), social media, mobile, exhibits, direct mail, tool-kits for publishers, and sales materials--to achieve revenue and profitability goals for Project MUSE.
  • Write and produce video tutorials, podcasts, and other multimedia marketing and instructional tools.
  • Coordinate logistics for exhibits (traditional and virtual), customer-driven events, market research activities, and presentations.
  • Monitor key online conversations and events to ensure MUSE is participating effectively and is appropriately represented.
  • Manage subscriptions and sales to target markets, in particular school libraries (private, parochial, K-12) worldwide, and others as assigned.
  • Service existing customers and target new prospects through conferences, communications, and marketing. Support the MUSE sales team with administrative tasks including correspondence, literature needs, sales-related customer service, preparation of presentation materials, and travel/meeting logistics.
  • Develop purchase/subscription proposals based on customers' interests and budgets, as well as usage statistics and institutional traits Prepare price quotes and negotiate prices, delivery and terms of sale.
  • Create customized upsell plans for current and past customers.
  • Track trial periods' status and follow-up at appropriate intervals to provide support, answer questions, and initiate sales conversations.
  • Clearly articulate a thorough understanding of the MUSE product and platform.
  • Represent Project MUSE at library and industry conferences; give product demonstrations and gather and report customer intelligence and feedback.

Is responsible for a variety of electronic and traditional marketing activities, inside sales activities, and sales administration activities, including:

  • Execution of direct marketing campaigns to generate leads and drive product sales, both electronic and print, including list research and procurement, vendor relationships, message development, and response tracking and results analysis including ROI measures.
  • Support the MUSE sales team in sales efforts, including preparing custom price quotes, customer usage analysis, servicing existing accounts, assisting with sales presentations, and performing other sales administration and support tasks as directed.
  • Execute sales efforts to target markets as assigned.
  • Interactive marketing including e-blasts and social media, web-based marketing activities designed to drive usage and engage researchers, and interactive advertising, including reporting on performance-based metrics such as hits-per-page, e-blast open rates, and click-throughs.
  • Management of logistics for MUSE’s presence at exhibits and meetings, both on-site and virtual
  • Day-to-day management of relationship with MUSE’s primary marketing communications agency, including new project initiation, project scheduling and timelines, obtaining project cost estimates, information provision, review of projects in draft stage, and (with oversight from the Director, Sales and Marketing), final project approval and sign-off.
  • Development of both print and multimedia marketing materials with a special emphasis on copywriting and design, basic multimedia development (video tutorials, podcasts), advertising creative, and targeted messaging for specific audiences of customers, content providers, and users.

Qualifications:

A/BS degree in English, Communications, Marketing or related area required. Minimum of 3 years of relevant work experience in sales and marketing, preferably of online products for libraries. Prefer 5 years of experience in sales and marketing of electronic products to libraries.

Must be extremely detailed and organized and have the ability to effectively manage multiple projects. Must have strong MS-Office skills, outstanding skills in PowerPoint are required. Acquainted with wire framing and HTML. Strong understanding and application of social media and community concepts. Must be a self-starter with excellent communication, presentation, and organizational skills to manage sales and marketing to achieve business objectives. Extensive travel to trade shows and exhibits.

NOTE: The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Homewood HR Divisional Office at 410-516-7196. For TTY users, call via Maryland Relay or dial 711.