Johns Hopkins University Press Employment Opportunities
Acquisitions Editor - Public Health
Status: Full-time
Hours Worked: 37.5 hours week
Work Week: 5 days week, Monday - Friday, 7.50 hours day
Org Unit: Acquisitions
Approximate Starting Salary: commensurate with experience
General Description: Johns Hopkins University Press seeks an Editor in the field of Public Health/Epidemiology to develop its growing presence in the field. The Editor commissions book projects, reviews solicited and unsolicited book proposals and manuscripts, and selects projects for publication in conjunction with the Press's editorial committees.
The primary duties and responsibilities of the job:
Works closely with the Editorial Director to acquire, plan, and develop projects that expand the Press’s presence in the fields of public health, epidemiology, health policy, and international health. Identifies, acquires, contracts, and develops between 15 and 20 new books and digital projects for publication each year with a special emphasis on text and course books in the field. Maintains current and productive working relationships with authors. Develops an understanding of the scholarship and general interest literature in the field, as well as a network of contacts, advisors, and authors in these fields. Some travel required. Manages the press’s rigorous peer review process for books in this field. Analyzes manuscript complexities and prepares sales projections and preliminary book budgets. Prepares and presents dockets to the Press’s internal editorial committee and Faculty Editorial Board. Contracts with authors and others (e.g., translators, developmental editors, illustrators). Works closely with the Editorial Director to attain stated list-building goals, to acquire promising authors and books, and to maintain relations with authors and customers. Works collaboratively with staff in Manuscript Editing, Design and Production, and Marketing and Sales to ensure that books and electronic editions are edited and produced to appropriate standards and within budget. Collaborates with Journals Division and Project MUSE staff as needed.
Qualifications: Bachelor’s degree required, advanced degree preferred. Five years experience in scholarly publishing required, with some record of acquisition achievement in STEM fields desired.
Special skills and knowledge: Familiarity with the field of Public Health, scholarly communications, and editorial and production processes. Familiarity with textbook publishing. Advanced verbal, writing, and decision-making skills; ability to exercise sound judgment; initiative and ability to handle a large variety of tasks and details.
JHUjobs - Job Description and Application
Customer Service Representative
Status: Full-time
Hours Worked: 37.5 hours week
Work Week: 5 days week, Monday - Friday, 7.50 hours day
Org Unit: Customer Service & Administration
Approximate Starting Salary:
Commensurate with experience
General Description: The Customer Service representative will provide excellent customer service to clients and customers. This front line position is the main contact point for the Press for retail, wholesale and general customers when ordering books. This position is an interactive, operational part of the Press.
The primary duties and responsibilities of the job:
Process incoming order requests; process credit requests; process payments; answer telephone and e-mail inquiries; assist with month end reporting to clients; other duties as assigned. This position will handle customer order problems and work with and through the customer to resolve any issues. Necessary back up materials within our systems exist to assist in resolving issues. This position interacts with retail stores, wholesalers, college professors, staff members of client presses, authors and the general public so the ability to communicate well orally and in written form is essential. PC knowledge and general bookkeeping necessary.
Internal and external contacts required as part of the job: This position will handle customer order problems and work with and through the customer to resolve any issues. Necessary back up material within our systems exist to assist in resolving issues.
Additional information: The Customer Service Department processes orders on an annual basis in excess of $30 million. Position is integral to the main mission of the Press is to "disseminate knowledge far and wide" and the accurate processing of orders allows that knowledge to get to intended audience.
Qualifications: High School/GED - minimum education. College degree preferred. Related work experience: Minimum 2 yrs Customer service and data entry experience in a fast paced environment preferred. Preference is to have 4 or more years customer service experience in a data entry environment. Additional education beyond high school/GED may substitute for some experience.
Special skills and knowledge: Customer Service Representative will have knowledge of proper phone skills, proper keyboarding technique and excellent communication capabilities. This position interacts with retail stores, wholesalers, college professors, staff members of client presses, authors and the general public so the ability to communicate well orally and in written form is essential. PC knowledge and general bookkeeping necessary.
NOTE: The successful candidate(s) for any of these positions will be subject to a pre-employment background check.
