The Johns Hopkins University Press

Johns Hopkins University Press Employment Opportunities

Customer Service Supervisor

Status: Full Time
Hours Worked: 37.5
Work Week: 5 DAYS/WEEK MON-FRI
Org Unit: Customer Service & Administration
Approximate Starting Salary: $45,000 - 50,000

General Description: The general nature or purpose of the job: Due to an ever increasing client base, we seek an Assistant Manager of the Johns Hopkins University Press, Hopkins Fulfillment Services division. The Press Fulfillment operation services over 15 client presses in every aspect of fulfillment services such as order processing, distribution, order entry, sales returns and adjustment, and collections. The position will report directly to the Manager of Fulfillment Services.

The primary duties and responsibilities of the job:

  • Assist manager for all activities within the Johns Hopkins University Press Fulfillment division including order processing, distribution, and collections.
  • Assist JHUP IT personnel in the implementation of new client presses to the HFS division.
  • Manage 13 order processing employees and make hiring, evaluation, pay, and disciplinary recommendations to senior management of the division.
  • Act as main liaison for client press management, wholesalers, retailers, libraries, individual customers, and internal management regarding all aspects of Hopkins Fulfillment Service activities.
  • Prepare all responses for "requests for proposal" from potential new client bids.
  • Design requirements for more effective HFS division client computer reporting capabilities.
  • Act as liaison with our distribution partner, Maple Vail.
  • Help to prepare division budget plan and investigate variances to expected results. - Prepare monthly billing statements to client presses.

Qualifications: Education: Bachelors degree. In lieu of a college degree, 5-10 years work related experience in a book publishing or distribution environment can be substituted.

Experience: 5-10 years work experience in client service environment with supervision knowledge. Previous publishing work experience in a fulfillment division a plus.

Special skills and knowledge: Candidate should have excellent bookkeeping skills, reporting background, and be attentive to detail. Excellent personal computer skills and high degree of familiarity with Excel and Word. Experience with order processing, billing, and reporting software is required. Experience with a publishing environment and/or SAP is preferred.

In addition, a high degree of autonomy will be expected from candidate after initial orientation to the division. Candidate will be asked to engage frequently and make instantaneous decisions while conferring with internal and external clients, personnel, and senior management. The ideal candidate will be a quick thinking, highly motivated individual to whom ever increasing responsibilities will be transferred.

JHUjobs - Job Description and Application

Sr. Programmer Analyst

Status: Full Time
Hours Worked: 37.5
Work Week: Monday - Friday
Org Unit: Tech Services
Approximate Starting Salary: commensurate with experience

General Description: The Sr. Programmer Analyst at the Johns Hopkins University Press will perform a major role in the planning, development, and implementation of computer-based information systems and will be responsible for formulating solutions to business/publishing problems through the use of electronic data processing technology. This position will have a major impact on the Press by providing support for the creation and maintenance of existing and new search engines, existing and new statistics packages and various means of access control. In addition, the position will support e-commerce efforts for MUSE, Books and Journals. The position will also support all electronic publishing initiatives through innovative technical solutions.

Principal duties are as follows:

  • Applies system analysis to solve problems, including determining software and system functional and technical specifications
  • Meets with technical staff to clarify specifications; takes program specifications, description of data, what processes are preferred and analyzes problems to determine solution steps
  • Develops or modifies computer programs; develops test plans and performs unit, system and integrated testing for individual assignments, vendor software releases
  • Develops, maintains, documents and tests new or existing programs; adheres to project-wide standards for data collection/storage, structured programming techniques, documentation requirements, testing, reporting, software/hardware releases
  • Uses programming and database knowledge and critical thinking to resolve moderately complex technical or procedural problems
  • Ability to build search engines and statistics packages according to industry standards

Internal and external contacts: Position interacts with divisional functional and technical staff for topics related to configuration, coding, testing and problem resolution within the broader scope of assigned project; identifies and reports software issues and enhancement opportunities to project management; participates in meetings to identify possible solutions, including work to be done for computer enhancements; and tracks and records (in time tracking system) time spent on tasks and projects. The individual may be heavily involved in systems analysis, programming, database design and frequent and detailed dialogues with the organization's management, external organizations or advisories boards. These duties are both highly diversified and specialized, governed generally only by broad instructions and dependent upon the individual's own comprehensive analysis and judgment.

The candidate must be able to work in a demanding and dynamic team environment. The job will include the implementation of information systems and participation in the formulation of procedures.

Qualifications: Education: Bachelor's degree required, with 3 years related experience. Additional related experience can substitute for education. Additional education can substitute for experience. Direct programming experience while pursuing education may count towards related experience. Significant undergraduate programming coursework or independent project can be considered as related experience.

Special skills and knowledge: Working knowledge of Perl, HTML, MySQL, PHP, XML, XSLT, CSS, XQuery, JavaScript; knowledge of AJAX concept; knowledge of high level object-oriented programming, Java; good interface designing skills. Solid work experience with Unix/Linux environment. Ability and willingness to learn new programming languages and technologies quickly. Must be highly service oriented, self-motivated, and possess a team-working attitude with strong and effective communication skills. Publishing working experience is desired but not required.

Additional information: Incumbent will identify and report enhancement opportunities to staff and management. Position must be aware of new and changing publishing technologies; willingness to mentor junior staff. 24/7 availability required as needed.

JHUjobs - Job Description and Application

NOTE: The successful candidate(s) for any of these positions will be subject to a pre-employment background check.