The Johns Hopkins University Press

Johns Hopkins University Press Employment Opportunities

Sales Associate

General Description: In addition to assisting the Sales Director in general day-to-day activities necessary for the successful operation of the sales department, the Sales Associate will provide inside sales support, to specialty accounts, international accounts, authors, and college instructors. The Sales Associate will identify, pursue, and close profitable special sales opportunities; master the generation of and analyzing of sales reports; keep US and international reps up to date with title information spreadsheets and processing orders; manage the coordination exhibits. The Sales Associate reports to the Sales Director.

Primary Duties & Responsibilities:

  • Sales Management (40%)

    • Manage contacts with authors, process author copy orders; participate in info-gathering calls with authors.
    • Oversee distribution of seasonal catalogs, tip sheets, promotional materials, new title order forms, and subject catalogs for both domestic and international sales representatives.
    • Create seasonal tip sheets and new title order forms for both domestic and international sales reps.
    • Respond promptly to field rep and customer requests and questions.
    • Create buy-reports for retail and wholesale customers.
    • Create sales sheets for vendors; generate sales reports for various vendors; additional clerical work as assigned.

    Special Sales (20%)

    • Identify and pursue non-bookstore special sales opportunities (including pharmaceutical sales) by consulting with authors, editors, and sales reps, following up on leads in marketing questionnaires, and responding promptly to queries.

    Coordinate Exhibits (20%)

    • In conjunction with the Sales Director, the Sales Associate will coordinate scheduling, staffing, book selection, and budgets for all Book Division exhibits (25-35 attended exhibits annually). Attend about 5 exhibits per year. Follow-up with advertising manager to ensure that appropriate program ads are reserved and delivered. Ensure that all schedules and plans are appropriately recorded and disseminated. Ensure that orders are transmitted promptly to customer service following the meeting, and that a complete report of each exhibit (with sales figures, expenses, and observations about attendance) are completed and distributed in a timely fashion.

    College Sales (20%)

    • Conduct exam copy request follow-up, writing or phoning professors as needed to determine interest in adoption text for courses; answer requests or questions; maintain course adoption records, track results, research mailing lists; assist supervisor by collecting professor information and feedback; manage incoming data and report findings to colleagues; coordinate email copy for adoption campaigns.

Qualifications: Bachelor's degree required. The successful candidate will have at least 5 years of office experience and 2 years related sales experience.

Special skills and knowledge: Excellent organizational and communications skills, poise, and educational background are necessary to enable successful interactions with faculty members at scholarly meetings. Must be proficient with Microsoft Office, including Outlook, Word, and Excel. Database experience a plus. Must be able to travel occasionally and lift up to 35 pounds.

Customer Service Supervisor

General Description

The Press Hopkins Fulfillment Services, HFS, services 14 client presses in every aspect of fulfillment services, including order processing, collection management, warehousing, fulfillment, and digital distribution services. A customer service supervisor is required to oversee the customer service team and uphold existing standards of service. The position will report directly to the Manager of Fulfillment Services.

Primary Duties & Responsibilities:

  • Assistant manager for all activities within the Johns Hopkins University Press Fulfillment division including order processing, distribution, and collections. This includes monitoring transactions in the system, training CSRs, scheduling, and managing the workload with the assistance of the Customer Service Coordinator.
  • Insure that the HFS standards of service for customers and clients are met.
  • Manage 10 order processing employees and make hiring, evaluation, pay, and disciplinary recommendations to senior management of the division.
  • Support the HFS AR department, understanding the business as a whole, and providing assistance when needed.
  • Primary liaison for wholesalers, retailers, libraries, individual customers, and internal management regarding all aspects of Hopkins Fulfillment Service activities.
  • Work with IT Specialist to continually upgrade reporting and supportive services for clients.
  • Liaison with our distribution partner, Maple Vail, as needed.
  • With the assistance of JHUP IT personnel and HFS staff, support the implementation of new client presses to the HFS division.
  • Communicate with clients, vendors, and staffers in a professional manner.

Qualifications: Bachelors degree. In lieu of a college degree, 5-10 years work related experience in a book publishing or distribution environment can be substituted.

5-10 years work experience in book publishing, customer service, and/or distribution environment. Supervisory experience required. Previous publishing work experience in a fulfillment division a plus.

Special skills and knowledge:Candidate should have excellent communication abilities, customer service skills, knowledge of databases, bookkeeping skills, book industry knowledge, and be extremely attentive to details.

High degree of autonomy will be expected from candidate after an initial orientation to the division. Candidate will be asked to engage frequently and make instantaneous decisions while conferring with internal and external clients, personnel, and senior management. The ideal candidate will be a quick thinking, highly motivated individual to whom ever increasing responsibilities will be transferred.

NOTE: The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Homewood HR Divisional Office at 410-516-7196. For TTY users, call via Maryland Relay or dial 711.

Note: Job postings are updated daily and remain online until filled. See more in our FAQ.

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