Journals Assistant Subscription Manager
||Journals Assistant Subscription Manager
||7.50 hours day
||5 days week
||Homewood HR 410-516-7196
|Commensurate with experience
The Journals Assistant Subscription Manager will serve as the primary support resource for the Journals Subscription Manager, with emphasis on being proficient in and performing all functions and procedures that are required of that position. This position will assist in formulating policies and procedures for the Journals Division Subscription Dept. The Journals Assistant Subscription Manager will ensure the smooth integration & interface of the department with the other departments in the division. The position is responsible for all aspects of managing the subscription department including input to determine procedures, setting standards, ensuring that the quality of work is high, training, and evaluation of employee performances. The position oversees accurate and timely service to our customers, which includes order processing and reporting for 79 JHUP publications, 30 PSU titles, and the members for 22 societies. The Journals Assistant Subscription Manager maintains excellent relations with the various societies or sponsors through quality service to both themselves and their members
Primary Duties and Responsibilities:
- Assist in managing subscription department, and advise Subscription Manager on procedures and policies to insure good customer relations and fast, accurate order processing and fulfillment.
- Work closely with the Subscription Manager to maximize efficiency of department. Modify procedures as needed.
- Assist in staff supervision. Train staff and assist subscription manager in performance evaluations. Help set priorities for circulation staff, assign and oversee work. Decide how to resolve personnel problems in absence of manager.
- Will be the Press liaison for PSU and will provide the reporting and management needs of that client.
- Will be responsible for the direct supervision and management of Customer Service Coordinators.
- Work with associations concerning handling of membership dues and records, preparing and mailing dues notices, arranging dues payments to be turned over the associations, and issuing financial reports & statistics for the society.
- Assist in the transition of new journals into the operation; work closely with outside journal editor or association to work out special needs and arrangements for that particular journal's subscribers, set up accounts in fulfillment computer.
- Close contact is maintained with Subscription Manager for discussion of exceptional situations. Adhere to policies and procedures concerning the subscription services department at managerial meetings. Close contact is maintained with the Fulfillment System Manager.
- Resolve most problems and deal with day-to-day decisions independently. Most problems are handled with knowledge acquired through a combination of previous experience and on the job training.
- Responsible for managing the following functions:
- Processing credit card charges -verifying correct payments and reporting.
- Order processing - the handling and preparation of all incoming orders, insuring proper allocation to correct journal and customer accounts.
- Data entry -keying all order information into fulfillment system.
- Invoicing, receiving, accounting for membership dues.
- Coordination of the customer telephone lines and communication coming in by email.
- Produce reports, and statistics for accounting and management purposes.
- Issue mailing labels; invoices.
- Take the lead in troubleshooting and resolving software problems.
- Recommend new equipment or software as needed.
- Play a central role in testing the functionality of software upgrades or enhancements.
Internal and external contacts required as part of the job:
- Editors and outside sponsors -resolve problems, convey and obtain information; provide analysis of subscriber base; provide reports and statistics; deal with special membership requirements.
- Associations – provide reports, lists, and general assistance with their needs such as conference registrations, online voting, and renewal processes.
- Subscription Agents -inform of policies; resolve problems; assist in annual transfer of electronic orders
- Journals Publisher
- Journals Department Heads - input as needed.
- Subscription Manager - assist in setting policies and procedures for the smooth operation of subscription/circulations department.
- Accounting personnel to resolve problems as necessary
- Marketing - work with department to establish smooth implementation of marketing statistical needs through marketing offers
- Production Manager - arrange for the timely mailing of journal issues
- Press managers and supervisors in other divisions. The assistant manager will represent the department when the manager cannot or at the manager’s discretion.
- Technical staff both within the Press, University and vendors.
- Bachelor's degree. In lieu of a college degree, 5-10 years work related experience in a journals fulfillment environment may be substituted.
- 5-10 years work experience in client service environment with supervision experience. Previous publishing work experience in a fulfillment division required.
- Working knowledge and familiarity with fulfillment systems and database software systems, applications and functionality.
- Knowledge of overall publishing operations with detailed knowledge of subscription operations.
- Must be able to acquire and maintain an excellent working knowledge of the fulfillment system software used by the Journals Division and other related database applications.
- Above average verbal and writing communication skills.
- Ability to communicate to IT staff both internally and externally.
- Desire and ability to take the lead in identifying and resolving technical issues related to fulfillment or other software is critical.
- Ability to work without close supervision.
- Strong organizational ability.
- Knowledge of accounting operations. Mathematical and statistical ability.
- Supervisory skills and ability to deal effectively with various people.
- Knowledge of customer service practices and procedures.
- Knowledge of fulfillment practices.
- Knowledge of computer and PC systems and ability to troubleshoot.
- Word processing and spreadsheet skills.
Sales & Marketing Coordinator
||Sales & Marketing Coordinator
||5 days week/ 7.50 hours day
||Homewood HR 410-516-7196
||2701 N. Charles Street , Baltimore MD
|$34,826 - $47,911
Project MUSE is an electronic database of academic content in the humanities and social sciences, generating over $25 million in revenue annually. Currently, we produce and make available for institutional subscription or purchase over 500 academic journals and more than 23,000 academic books from some 200 university press and related scholarly publishers. The Sales & Marketing Coordinator is responsible for a variety of electronic and traditional marketing activities, inside sales activities, and sales administration activities, including:
- Execution of direct marketing campaigns to generate leads and drive product sales, both electronic and print, including list research and procurement, vendor relationships, message development, and response tracking and results analysis including ROI measures.
- Support the MUSE sales team in sales efforts, including preparing custom price quotes, customer usage analysis, servicing existing accounts, assisting with sales presentations, and performing other sales administration and support tasks as directed.
- Execute sales efforts to target markets as assigned.
- Interactive marketing including e-blasts and social media, web-based marketing activities designed to drive usage and engage researchers, and interactive advertising, including reporting on performance-based metrics such as hits-per-page, e-blast open rates, and click-throughs.
- Management of logistics for MUSE’s presence at exhibits and meetings, both on-site and virtual
- Day-to-day management of relationship with MUSE’s primary marketing communications agency, including new project initiation, project scheduling and timelines, obtaining project cost estimates, information provision, review of projects in draft stage, and (with oversight from the Director, Sales and Marketing), final project approval and sign-off.
- Development of both print and multimedia marketing materials with a special emphasis on copywriting and design, basic multimedia development (video tutorials, podcasts), advertising creative, and targeted messaging for specific audiences of customers, content providers, and users.
Primary Duties and Responsibilities:
- Execute all types of marketing activities including electronic marketing (e-blasts, e-newsletters, etc), social media, mobile, exhibits, direct mail, tool-kits for publishers, and sales materials--to achieve revenue and profitability goals for Project MUSE
- Write and produce video tutorials, podcasts, and other multimedia marketing and instructional tools
- Coordinate logistics for exhibits (traditional and virtual), customer-driven events, market research activities, and presentations
- Monitor key online conversations and events to ensure MUSE is participating effectively and is appropriately represented
- Manage subscriptions and sales to target markets, in particular school libraries (private, parochial, K-12) worldwide, and others as assigned
- Service existing customers and target new prospects through conferences, communications, and marketing Support the MUSE sales team with administrative tasks including correspondence, literature needs, sales-related customer service, preparation of presentation materials, and travel/meeting logistics
- Develop purchase/subscription proposals based on customers' interests and budgets, as well as usage statistics and institutional traits Prepare price quotes and negotiate prices, delivery and terms of sale
- Create customized upsell plans for current and past customers
- Track trial periods' status and follow-up at appropriate intervals to provide support, answer questions, and initiate sales conversations
- Clearly articulate a thorough understanding of the MUSE product and platform
- Represent Project MUSE at library and industry conferences; give product demonstrations and gather and report customer intelligence and feedback
- Interact with internal staff and external customers, publishers and vendors
Note: This position requires travel to trade shows and exhibits
- BA/BS degree in English, Communications, Marketing or related area required. Minimum of 3 years of relevant work experience in sales and marketing, preferably of online products for libraries. Prefer 5 years of experience in sales and marketing of electronic products to libraries.
- Must be extremely detailed and organized and have the ability to effectively manage multiple projects. Must have strong MS-Office skills, outstanding skills in PowerPoint are required. Acquainted with wire framing and HTML. Strong understanding and application of social media and community concepts. Must be a self-starter with excellent communication, presentation, and organizational skills to manage sales and marketing to achieve business objectives. Extensive travel to trade shows and exhibits.
NOTE: The successful candidate(s) for this position will be subject to a pre-employment background check.