|Work Week:||5 days/37.5 hrs week|
|Contact:||Homewood HR 410-516-7196|
|Personnel Area:||Academic Centers|
|Org Unit:||Customer Service & Administration|
|Location:||2715 N. Charles Street|
|Low to Mid $20s|
General Description: The Customer Service representative will provide excellent customer service to clients and customers. This front line position is the main contact point for the Press for retail, wholesale and general customers when ordering books. This position is an interactive, operational part of the Press. The primary duties and responsibilities of the job include:
Qualifications: High School/GED required. College degree preferred.
Two years customer service and data entry experience required. Additional education beyond high school/GED may substitute for some experience. PC and database knowledge, MS Office (particularly Excel & Outlook), and general bookkeeping necessary.
Preferred Qualifications: Specialized database skills and publishing industry knowledge a plus. Experience in a fast paced environment preferred. Preference is to have four (4) or more years customer service experience in a data entry environment.
General Description: The Customer Service Representative is responsible for order processing, sponsor relationships, customer service and subscription fulfillment for associated journals published by the Press. Serve as customer service liaison with sponsor organizations; maintain positive relations with sponsoring organizations and their members; oversee special accounting and reporting needs for those organizations. Position will also see that all records are accurately maintained; process payments and post individual accounts.
Qualifications: High school diploma/GED required. AA degree or related coursework or higher college degree preferred. Minimum 2 years customer service and data entry experience in a fast paced environment preferred. Additional education may substitute for required experience, to the extent permitted by the JHU Equivalency Formula.
Excellent oral, written and interpersonal customer service skills. Good aptitude for figures and attention to detail. Preferred qualifications: knowledge of journals publishing or subscription fulfillment process.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Preferred Qualifications: Bank cashier, bookkeeping or other accounting, data entry, clerical experience preferred.
General Description: The Cashier Accounting Assistant will process all payments for the journals subscriptions department, both check and wire transfers. Duties include verifying payments, preparing bank deposits, resolving payment problems, coding orders for data entry, process and dunning of J invoices; corresponding with customers for problem payments. Process and submit refunds to JHU Press (JHUP) system. Contacts are customers, banks, the Press Accounting Office, plus University accounting offices. Action is independent within well-defined procedures and policies.
Qualifications: High school graduate/GED required plus six months related experience required. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Excellent adding machine and math skills. Attention to detail a must. Good spelling, accurate typing. Excel or spreadsheet experience needed.
General Description: Project MUSE is an electronic database of academic content in the humanities and social sciences, generating over $25 million in revenue annually. Currently, we produce and make available for institutional subscription or purchase over 500 academic journals and more than 23,000 academic books from some 200 university press and related scholarly publishers.
Primary Duties & Responsibilities of the Sales & Marketing Coordinator:
Is responsible for a variety of electronic and traditional marketing activities, inside sales activities, and sales administration activities, including:
A/BS degree in English, Communications, Marketing or related area required. Minimum of 3 years of relevant work experience in sales and marketing, preferably of online products for libraries. Prefer 5 years of experience in sales and marketing of electronic products to libraries.
Must be extremely detailed and organized and have the ability to effectively manage multiple projects. Must have strong MS-Office skills, outstanding skills in PowerPoint are required. Acquainted with wire framing and HTML. Strong understanding and application of social media and community concepts. Must be a self-starter with excellent communication, presentation, and organizational skills to manage sales and marketing to achieve business objectives. Extensive travel to trade shows and exhibits.
NOTE: The successful candidate(s) for this position will be subject to a pre-employment background check.
|If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Homewood HR Divisional Office at 410-516-7196. For TTY users, call via Maryland Relay or dial 711.|