The Johns Hopkins University Press

Johns Hopkins University Press Employment Opportunities

Accounts Receivable Coordinator

General Description:

The Accounts Receivable Coordinator will oversee the daily operation of the Hopkins Fulfillment Services collections department, which collects monies in excess of $28 million annually for the Johns Hopkins University Press Book Division and 14 other clients. .

Primary Duties & Responsibilities:

This is a hands-on position where the Coordinator assists and performs collections duties as necessary, especially dealing with larger vendors (+$1 million annually) where in excess of 60% of all monies are generated. These accounts are the most detailed and require a total understanding of all the vagaries involved in the business and must work with and through vendors to ensure proper resolution and payments. On a daily basis the Coordinator must organize and assign duties to 1-2 collection specialists, as well as a student worker, to insure timely collection of monies owed to HFS. This position reports directly to the Manager, Fulfillment Operations and will communicate regularly with the HFS Manager and HFS Assistant Manager to keep all parties aware of tasks being conducted within the collection area. This position will be responsible for preparing weekly reports to keep the Fulfillment Operations Manager up-to-date on all collections activities. The Coordinator must possess and demonstrate a great deal of knowledge and information about our order processing, collections and fulfillment activities, to enable him or her to formulate new methodologies that will enhance our collection capabilities. The Coordinator must communicate effectively with customers in order to work with them to ensure that we are paid amounts owed in a timely manner. The incumbent must also communicate well and effectively with the collection and customer service staff in order to create and implement effective procedures to enhance collections

Qualifications: High School Diploma or GED required. Minimum of three years experience required, ideally with professional fee billing experience. Minimum two years of supervisory experience is highly preferred. In-depth knowledge of all professional fee billing functions required. Strong analytical and problem solving skills required. Outstanding interpersonal and leadership skills required. Strong organizational skills required. Proficiency in spreadsheet and word processing software required.

Collection Specialist

General Description: The Collections Specialist will assist in collection of HFS (Hopkins Fulfillment Services) accounts. This will include phone calls to customers with past due balances, reviewing discrepancies with clients, reconciling accounts, assisting in keying payments from client presses and individuals, processing and collecting journal division manual invoices for back issues. The position handles customer order and account problems and works with and through the customer to resolve any issues.

Primary Duties & Responsibilities:

  • Providing customer service and client support
  • Posting check, wire, ACH and credit card payments
  • Maintaining, updating, posting payments, handling write off and needed adjustments for accounts
  • Monthly generation of the Aged Trial Balance
  • Calling customers regarding past due balances
  • Answering customer emails, calls, and written correspondences
  • Account zero balance adjustments
  • Other duties as assigned

Qualifications: High School Diploma or equivalent. This position interacts with retail stores, wholesalers, college professors, staff members of client presses, authors, and the general public so the ability to communicate well orally and in written form is essential. Attention to detail is a must.

Editorial Assistant

General Description: The Editorial Assistant will provide comprehensive support for acquisitions editors, who evaluate and acquire scholarly books for publication by the Johns Hopkins University Press.

Primary Duties & Responsibilities:

  • Responsible for routine aspects of acquisitions work to enable editors to review, develop, and procure suitable book-length manuscripts
  • Analyze editorial, copyright, and typographical complexities in book manuscripts and prepare manuscripts for copyediting
  • Communicate by letter, telephone and email with authors, readers, agents and foreign publishers and agencies under differing degrees of supervision by the editors
  • Monitor status of manuscripts-in-process, readers’ reports, contracts and reprint permissions
  • Perform production-cost calculations and other financial calculations
  • Analyze illustrated materials using Adobe Photoshop and other software

Qualifications: High School Diploma/GED required. Bachelor’s degree preferred. Two years experience. Additional education may substitute for experience to the extent permitted by the JHU equivalency formula (30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience). Additional related experience may substitute for required education on the same basis

 

NOTE: The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Homewood HR Divisional Office at 410-516-7196. For TTY users, call via Maryland Relay or dial 711.