The Johns Hopkins University Press

Johns Hopkins University Press Employment Opportunities

Collection Specialist

General Description: The Collections Specialist will assist in collection of HFS (Hopkins Fulfillment Services) accounts. This will include phone calls to customers with past due balances, reviewing discrepancies with clients, reconciling accounts, assisting in keying payments from client presses and individuals, processing and collecting journal division manual invoices for back issues. The position handles customer order and account problems and works with and through the customer to resolve any issues.

Primary Duties & Responsibilities:

  • Providing customer service and client support
  • Posting check, wire, ACH and credit card payments
  • Maintaining, updating, posting payments, handling write off and needed adjustments for accounts
  • Monthly generation of the Aged Trial Balance
  • Calling customers regarding past due balances
  • Answering customer emails, calls, and written correspondences
  • Account zero balance adjustments
  • Other duties as assigned

Qualifications: High School Diploma or equivalent. This position interacts with retail stores, wholesalers, college professors, staff members of client presses, authors, and the general public so the ability to communicate well orally and in written form is essential. Attention to detail is a must.

NOTE: The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Homewood HR Divisional Office at 410-516-7196. For TTY users, call via Maryland Relay or dial 711.